Get results with these sales coaching tips

Sales leaders must remember to reward effort and work ethic as well as pure skill when they recognize accomplishments, writes Sean McPheat. In addition, consult your sales representatives when making decisions that affect them, and have your top reps help create training programs for new hires.

Ohio students perform their poems in school cafe

Language arts teachers Macarena Dunn and Maddie Armstrong have organized a poetry cafe at their Ohio intermediate school to provide an authentic audience and teach presentation and life skills. Students take turns serving customers and performing poetry they wrote during class.

Facebook posts Q1 profit gain despite data trouble

Facebook has reported a 63% increase in profit, to $4.99 billion, and revenue of $11.97 billion for the first quarter, despite concerns about its association with Cambridge Analytica. Facebook shares climbed 7.1% in after-hours trading Wednesday, reaching $171.

CEO: Chipotle aims to remind fans why they love the brand
Ad Age

Chipotle Mexican Grill is formulating short-term and long-term marketing plans to raise its visibility and bring fans back to the brand, new CEO Brian Niccol said. "Reminding people why they feel good about eating Chipotle, I think, is always a good approach," he said.

Report: Identities stolen from more than 1 million US children
Fortune

Over 1 million children in the US suffered identity theft last year, according to a Javelin Strategy & Research report, and the digitization of medical and school records contributes to these incidences. The thefts resulted in losses of $2.6 billion and about $540 million in out-of-pocket costs for families, the report said.

Snapchat confirms test of unskippable 6-sec ads in Shows
Digiday

Snapchat has confirmed that it will be trialing six-second unskippable ad units called Commercials that will feature in certain Snapchat Shows. "[T]his would be a new experience on Snapchat, and the key to whether people will be turned off will be whether the content and the ads themselves are good enough to hold their attention," writes Lucia Moses.

NRF survey: US consumers to spend $23.1B on mom this year

About 86% of Americans will spend about $23.1 billion on jewelry, outings and other gifts to celebrate Mother's Day this year, according to a survey from NRF and Prosper Insights & Analytics. "This year's Mother's Day forecast is one of the strongest we've ever seen," NRF President and CEO Matthew Shay said.

Nintendo announces new CEO amid Switch success

Nintendo has announced that CEO Tatsumi Kimishima will step down and be replaced by Shuntaro Furukawa. Nintendo's operating profits increased 505% in fiscal 2017, driven by the Switch console, and Kimishima said it was the right time to step down.

Senate health panel to consider opioid abuse, OTC drug safety bills

The Senate Committee on Health, Education, Labor and Pensions is scheduled to vote today on several health care-related bills, including the Opioid Crisis Response Act, a bipartisan bill that includes measures to restrict the number of painkillers physicians can prescribe, direct research toward finding nonaddictive painkillers and prevent illegal drug trafficking. Another bill up for consideration is the Over-the-Counter Drug Safety, Innovation, and Reform Act, which would revise how over-the-counter medications are regulated and allow the FDA to collect user fees on them.

YouTube now available on Cox's Contour platform

Cox users can now easily tune in to YouTube content directly through the company's X1-based Contour platform. Subscribers can access the content through Contour's user interface and voice remote and can search the app via that remote; streamed videos will count against users' 1-terabyte data caps, the company confirmed.

2017's public builder CEO pay ranks show a 3% median pay raise

CEOs from 18 public home construction companies saw a 3% median pay raise in 2017, according to proxy filings. Collectively, the organizations paid CEOs over $300 million in 2017.

US crude inventories show unexpected build

US crude stockpiles gained 2.2 million barrels last week, versus analyst expectations for a 1.1-million-barrel drop, according to the Energy Information Administration. Gasoline supplies also rose by 800,000 barrels, and distillate stocks were down by 2.6 million barrels.

K-9 teams add a layer of protection for Baltimore airport

Explosives-sniffing dogs patrol Baltimore Washington International Thurgood Marshall Airport, sniffing the air for traces of dangerous materials as passengers rush by.

Video: New hotel set to open in historic JFK airport building

Eero Saarinen's iconic 1962 TWA Flight Center at New York's John F. Kennedy International Airport is being converted into the 512-room TWA Hotel. Scheduled to open next spring, the property will include a corporate events area and a museum of the history of TWA.