Multichannel Retail
Top stories summarized by our editors
1/19/2018

Thai retailer Siam Makro will enter the cash-and-carry wholesale business in India under the brand Lots Wholesale Solutions. The company said it will open 15 distribution centres in the country over the next three years, with an emphasis on northern India.

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Siam Makro
1/19/2018

Market fragmentation, changing consumer behaviour and the rise of experiences versus products are changing the retail industry. At NRF 2018: Retail's Big Show, GDR Creative Intelligence CEO Kate Ancketill discussed how retailers need to offer more diverse sets of experiences and products across a number of channels. Read more.

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nrf.com
1/19/2018

When potential customers visit your website for the first time, the content of your "About" page can go a long way toward building trust, writes Marcia Yudkin. Include unique details to add credibility, and focus on aspects such as media coverage and the values and commitments of the company.

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Practical eCommerce
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Marcia Yudkin, media coverage
1/19/2018

The grocery store New Foods of India opened in 1972 and has gained a following among New York City residents looking for cuisine from India and other parts of the world. Mohammed Alam and Hakim Khan bought the store in 2012, and they often offer free treats to build stronger connections with customers.

1/19/2018

Control loop performance monitoring and vibration analysis may be sufficient to monitor equipment rather than more expensive and complex predictive analytics solutions, writes Bob Rice of Control Station.

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Plant Services online
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Bob Rice
1/19/2018

Manufacturers wanting to be digital innovators should be pursuing the cost-management benefits of automation and the customer expectations of personalization, Brian Irwin of Accenture writes. He notes that they should also be hiring and training their employees in the necessary digital skills while spreading such knowledge throughout their supply chains.

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Accenture
1/19/2018

The Triton attack on a Schneider Electric facility in late 2017 breached a firmware vulnerability and is the first instance of a remote-access trojan deployed as a second stage of an industrial facility cyberattack, according to Schneider researchers. Analysts said the attackers, possibly affiliated with nation-state interests, had deep enough knowledge of Schneider's systems to allow reverse-engineered mapping.

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Wired online
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Schneider, Schneider Electric
1/19/2018

Some users may choose not to apply patches for the Spectre and Meltdown processor flaws because the fixes affect performance or may not be needed, Cliff Saran writes. How the industry responds could determine whether processors become a favored target of hackers, he argues.

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ComputerWeekly (UK)
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Cliff Saran
1/19/2018

Manufacturers should apply data to achieve the materials handling equivalent of overall equipment effectiveness, writes Jim Rock of Seegrid. "Starting out with an incremental program will establish a baseline of data for future comparison," he writes.

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IndustryWeek
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Jim Rock
1/19/2018

Pacesetter Steel improved productivity by 30% and achieved a 97% on-time delivery rate by using a digital production scheduling system and digitizing its shipment-tracking process. "Part of the process in any of these 4.0 setups is continually speaking to your people and finding out what they want and what they need," executive Tyler Grahovec said.

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Smart Industry