At Crystal Cruises' yearly trade gala this week, President and CEO Tom Wolber affirmed the company's recommitment to agents and offered them praises. "Your knowledge of luxury travel, your insight and awareness of the Crystal brand, is vital to all of us," Wolber said.
Several reports have shown more older travelers and millennials are turning to agents for their travel needs, despite the ease of booking trips online. Industry experts attribute this demand to agents' abilities to resolve problems, find discounts and share knowledge.
Gambia, a small African country, offers many natural wonders for travelers to experience. Visitors can observe wildlife while floating down the Gambia River, greet chimps at a chimpanzee rehabilitation center and enjoy beach life in Ghana Town.
The Wellness Tourism Association recently released a glossary of eight industry terms such as "wellness destination" and "wellness traveler" agents can use to sell wellness travel to clients. Agents can "use the terms to help promote themselves as wellness specialists by incorporating the definitions into their newsletters, social media and other engagement with clients and potential clients," said Anne Dimon, president of WTA.
The American Airlines Cadet Academy will train prospective pilots for 18 months at the carrier's partner flight schools, removing financial roadblocks to encourage more to become professional aviators. Once training is complete, students can interview for a position with the airline's regional carriers Envoy, Piedmont and PSA.
Mumbai, India, has several eye-catching places for history buffs to explore. Visitors can discover treasures of the past at the Dr. Bhau Daji Lad Museum and admire the 19th-century Gothic architecture of the Chhatrapati Shivaji Terminus railroad station.
Developments in New Distribution Capability bookings could adversely affect GDS, so agents need to be aware of these challenges when negotiating their GDS renewal contracts, Mark Pestronk advises. It's best for agents to clearly define contract provisions and to find out whether using NDC will result in penalties, while remembering it will take time for GDS vendors to address NDC issues.
Air Canada CEO Calin Rovinescu sees a need for new midmarket aircraft sized between the Boeing 737 MAX and 787. "There is a need for aircraft of that size, for secondary airports in North America, Europe and Asia, but with the range of a widebody aircraft," he said.
Alaska Airlines removed Virgin America branding from its website, signage, ticket counters and baggage claim overnight on Tuesday, replacing it with the Alaska Airlines brand.
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